10 Questions to ask your Vending Company
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1. Does your vending company have complete liability insurance coverage, and are all of their employees bonded?
2.Are your vending company's employees covered by worker's compensation insurance?
3. Does your vending company do complete background checks, and drug screens on all of its employees for safety?
4. Does your vending company have its own vending mechanics, and stock parts for your machines to keep them up and running quickly?
5. Does your vending company have accounting software to track all cash sales and product movement for your machines?
6. Can your company provide state of the art services such as credit card readers, remote monitoring of machines, and guaranteed delivery systems?
7. How long has your company been in business and do they have enough backup personnel to make sure your account is serviced if your route person is out of commissions?
8. Is your company a member of the National Automatic Merchandising Association, and the Arizona Automatic Merchandising Council?
9. Can your company give you references for other businesses they service, and are they members of the better business bureau and the chamber of commerce?
10. Does your company respond quickly to repair requests, and can you get through to someone after hours?

FAQ

ending Machines Detroit, Michigan

Who selects the products that go into the machines?
Each new account will be supplied with a 'menu' of our products which will allow them to select what they would like to see in their machines. In some cases we will go ahead and fill the machines with what we think will be popular products. We have been in the business a long time and more than likely have other accounts with similar demographics to your account. However, we are always open to suggestions from you and your employees.

Is there a cost to my company for the vending equipment/service? Modern Vending Service will provide the machines and service free of charge.

How often do you come by and fill up the machines?
As often as needed. Your size and volume will determine your re-stocking schedule. All accounts will be re-stocked a minimum of once a week.
Vending Machines Vending Service Detroit

Can we earn revenue from our vending machine sales?
Yes, many of our locations receive a percentage of their sales back in the form of revenue share. Revenue sharing is done on an account by account level. Just ask us how you can get involved.

What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition and uniform in design.

What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people's money. We can supply a refund bank for on-the-spot refunds. Our route drivers will also issue refunds.

If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account reprehensive. We want to offer the products your employees want.

Is there a contract?
Depends, contracts are handled on an account by account basis.

How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor it's always nice to give them 30 days to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.

Our service area in the Detroit Metro Area includes but not limit to: Detroit, Troy, Warren, Ann Arbor, Livonia, Westland, Southfield, Farmington Hills, Dearborn, and Pontiac.